Refund Policy

Refund Policy

Wesharez is an online video platform based in the United Kingdom that allows users to sell and rent out their videos.
We strive to provide the best possible experience for our users and are committed to ensuring that our refund policy is fair, transparent, and user-focused.
Please review the following policy carefully before using the platform.

1. Applicability

This Refund Policy applies to all sales and rentals conducted through Wesharez.com and any associated mobile or web applications.
By using Wesharez, you agree to this Refund Policy as part of our [Terms of Service] and [Privacy Policy].

2. Age and Account Eligibility

  • You must be at least 13 years old to create a Wesharez account.

  • Users aged 13–17 may use Wesharez only with verified parental or guardian consent.

  • Users must be 18 or older (or 13–17 with verified parental consent) to sell videos, rent out content, or receive payments.

  • If it is discovered that a user under 18 is monetizing content without verified consent, Wesharez may suspend or terminate the account and reverse any related transactions, in accordance with UK and international child protection laws.

3. Selling Videos

Creators on Wesharez can sell videos directly to viewers.
When selling videos:

  • You are responsible for setting the price, title, and content details.

  • Once a sale is completed, it is final and non-refundable.

  • Wesharez does not issue refunds for completed purchases unless a technical issue prevents the buyer from accessing or viewing the video.

If a verified technical issue occurs, Wesharez will work with both the buyer and the creator to resolve it promptly. If resolution is not possible, a refund may be issued at Wesharez’s discretion.

4. Renting Videos

Creators may offer their videos for temporary access through rental.
When renting videos:

  • You are responsible for setting the rental duration and price.

  • Once a rental transaction is completed, it is final and non-refundable.

  • Refunds are only considered when a technical issue on Wesharez’s side prevents the renter from viewing or accessing the video during the rental period.

If the issue cannot be resolved within a reasonable timeframe, Wesharez may issue a refund at its discretion.

5. Technical Issues

If you experience difficulty accessing or viewing a purchased or rented video, please contact Wesharez Support immediately:
support@wesharez.com

Include your account email, order reference, and a description of the issue.
Our team will investigate and attempt to resolve the problem as soon as possible.
If the issue cannot be resolved within a reasonable timeframe, Wesharez may issue a full or partial refund.

6. Disputes Between Buyers and Creators

Wesharez encourages open communication between buyers and creators to resolve any disputes directly.
If a dispute cannot be settled:

  1. Either party may request mediation through Wesharez Support.

  2. Wesharez will review the case and aim to reach a fair resolution.

  3. Wesharez’s decision in these cases will be final and binding.

We reserve the right to hold, reverse, or cancel transactions if fraud, policy violations, or misuse of the platform are detected.

7. Refund Processing

  • Approved refunds will be processed using the original payment method used for purchase.

  • Refunds may take up to 7–10 business days to reflect, depending on your payment provider or bank.

8. Non-Refundable Circumstances

Refunds will not be granted in the following cases:

  • The buyer changes their mind after purchase.

  • The buyer or renter fails to watch within the rental window.

  • The buyer’s internet connection or device is incompatible or unstable.

  • The creator removes or edits content for reasons unrelated to technical failure.

  • The purchase was completed successfully and the video functions as described.

9. Changes to This Refund Policy

Wesharez reserves the right to update or modify this Refund Policy at any time without prior notice.
Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of Wesharez after any update constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or need help regarding refunds, please contact our team:

Wesharez Refunds & Support Team
support@wesharez.com WESHAREZ LTD, 30 Hanover Court, Priory Lane, Roehampton, London, SW15 5JQ, United Kingdom

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